Company Policies

Privacy Policy

Your privacy is important to us. It is iobot Technologies India Private Limited’s policy to respect your privacy regarding any information we may collect from you across our website, https://fsmconnect.io, and other sites we own and operate.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Information we collect

Personal Information

We may ask for personal information, such as your name and email address. This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How we collect information

Use of information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

Data processing and storage

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, understanding that we may be unable to provide you with some of your desired services without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any third-party services we use on our site.

CookiesThird-party access to information

We may use third-party services for our website and marketing activity. These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with these services without your explicit consent. We do not give these services permission to disclose or use any of our data for any other purpose.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

This website does not knowingly target or collect personal information from children. As a parent/guardian, please contact us if you believe your child is participating in an activity involving personal information on our website, and you have not received a notification or request for consent. We do not use your supplied contact details for marketing or promotional purposes.

Limits of our policy

This privacy policy only covers iobot Technologies India Private Limited’s own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

Location Permissions in Our Mobile App

We value your privacy and want to be transparent about how we use your location information. Our mobile application requires location permissions for the following features:

BLE Bluetooth Device Scanning: We use your device’s location to scan for nearby Bluetooth Low Energy (BLE) devices. This enables the app to connect and interact with supported BLE devices effectively.
Turn-by-Turn NavigationTo provide accurate and real-time navigation assistance, the app requires access to your location. This information is essential for calculating routes and giving you timely directions based on your current position.
Live Location Tracking:The app uses your location data to offer live location services, allowing you to share your real-time whereabouts with friends or family, or to access location-based features within the app.

User Control and Consent

You will be prompted to grant location permissions upon using the app.
You can manage these permissions through your device settings at any time.
If you choose not to provide location permissions, certain features may not function as intended.

Data Usage and Sharing

We only use your location information to enhance your experience with the app and do not share your location data with third parties without your consent, except as required by law.

iobot Technologies India Private Limited Data Controller

Pranav Naiknavare
pranav@iobot.in

This policy is effective as of August 25, 2020.

For further assistance, contact us at support@fsmconnect.io or visit our contact page.

Terms of use

iobot Technologies India Private Limited Terms of Service

1. Terms

By accessing the website at https://fsmconnect.io, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on iobot Technologies India Private Limited’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on iobot Technologies India Private Limited’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by iobot Technologies India Private Limited at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on iobot Technologies India Private Limited’s website are provided on an ‘as is’ basis. iobot Technologies India Private Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, iobot Technologies India Private Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall iobot Technologies India Private Limited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on iobot Technologies India Private Limited’s website, even if iobot Technologies India Private Limited or a iobot Technologies India Private Limited authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on iobot Technologies India Private Limited’s website could include technical, typographical, or photographic errors. iobot Technologies India Private Limited does not warrant that any of the materials on its website are accurate, complete or current. iobot Technologies India Private Limited may make changes to the materials contained on its website at any time without notice. However iobot Technologies India Private Limited does not make any commitment to update the materials.

6. Links

iobot Technologies India Private Limited has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by iobot Technologies India Private Limited of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

iobot Technologies India Private Limited may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Children’s Privacy

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Pune, Maharashtra, India and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

For further assistance, contact us at support@fsmconnect.io or visit our contact page.

Cookie Policy

We use cookies to help improve your experience of https://fsmconnect.io, This cookie policy is part of iobot Technologies India Private Limited’s privacy policy, and covers the use of cookies between your device and our site.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://fsmconnect, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalize your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

For further assistance, contact us at support@fsmconnect.io or visit our contact page.

Refund Policy

At fsmconnect.io, we prioritize customer satisfaction and strive to ensure the best experience with our IoT solutions. This Refund Policy outlines the conditions and process for refund requests.

1. Eligibility for Refunds

Refunds are available only for specific services, such as unused or partially used subscriptions.
Refund requests must be submitted within 15 days from the initial payment date.
Refunds are not applicable for one-time services or consultations once they have been rendered.

2. Non-Refundable Cases

Payments made for services that have already been delivered, activated, or substantially consumed are non-refundable.
Refunds will not be issued for delays caused by unforeseen technical issues unless they exceed a specified period as outlined in our Terms of Service.
Any third-party fees associated with payment processing (such as currency conversion fees) are not refundable.

3. Refund Process

To initiate a refund, please contact our Support Team via [email] within 15 days of your purchase.
Include your payment details, account information, and a brief description of the reason for the refund request.
Our team will review your request within 7 business days and may request additional information to process your refund.

4. Refund Method

Approved refunds will be processed to the original payment method used during the purchase. Refund processing times vary by payment provider and may take up to 10 business days.
Customers will be notified via email once their refund has been processed.

5. Changes to This Policy

fsmconnect.io reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated effective date.

For further assistance, contact us at support@fsmconnect.io or visit our contact page.

IOBOT TECHNOLOGIES INDIA PRIVATE LIMITED recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a service provider/product, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities within IOBOT TECHNOLOGIES INDIA PRIVATE LIMITED so that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

For further assistance, contact us at support@fsmconnect.io or visit our contact page.